Trust and Trustworthiness


Trust and Trustworthiness

All too often, we  talk about “trust” as if it was a singular thing. In a social context, trust has several connotations.

Trust can be attributed to relationships between people –  those relationships established between a trustor and a trustee.

Trust is fundamental to life. When one feels they cannot trust in anything, their life becomes intolerable. Paranoia, isolation, and intolerance may appear.

In the workplace, trust is essential. Successful teamwork is built on a foundation of trust. An organization without trust is full of backstabbing, fear and suspicion.  Colleagues who don’t trust one another feel they need to spend more time watching their backs than focusing on doing any useful and productive work.

“When the trust account is high, communication is easy, instant, and effective.” –Stephen R. Covey

trustTrust is something that is often misunderstood. When trust doesn’t exist, consideration for others falls by the wayside. Sadly consideration soon becomes a lost art.

Some philosophers argue that trust is more than simply a relationship of reliance. I believe it is also be about one’s relationship with themself. An example being – personal integrity. I subscribe to the notion that integrity is doing the right thing even though no one is watching. Making sure that what one says and what one does are in alignment with one’s own personal values. Values one trusts to live by.

“The glue that holds all relationships together–including the relationship between the leader and the led–is trust, and trust is based on integrity.” -Brian Tracy

It has been said that today vulnerability is the new strength. A strength that builds trust. A strength that doesn’t hide one’s “human side” – the side that people connect to.

“Trust is built when someone is vulnerable and not taken advantage of.” Bob Vanourek, author of Triple Crown Leadership

There are many reasons for each of us to build trust in our day to day lives, personal and business relationships. Four examples that stand out for me are –

  1. CHARACTER. The core of who one is depends on how one lives their life applying their own moral compass and/or personal set of ethics. When one acts out of character, prepare for trust to be lost.
  2. CAREER. It is necessary to face the simple fact that personalities affect careers.  Now that social media is so prevalent in modern day life, one can be quickly and easily ousted as a fraud. An example is how Tiger Woods career, and game, was so dramatically impacted when his personal integrity was brought to light and questioned.
  3. FUTURE. This goes right along with career. Online presence means that one is vulnerable to having others make judgments about them. Neglecting personal morals mean having to face future consequences – consequences  that can erode and break down trust.
  4. SELF-WORTH. For some reason, people tend to think less of themselves than they what they really are. Self-worth is important. Showing others that one cares about themselves proves there can be trust in how one will take care of their family, friends and colleagues. Those people that don’t choose to learn, grow or thrive, will quickly lose trust with those who do.

The following is an article I believe is worth sharing on the subject of Trust. It was originally posted on in April 2016 by Shawn Murphy Change Leader | Speaker | Writer Co-founder and CEO of Switch and Shift.


Trust-Shawn-Murphy10 Benefits of Being a Trustworthy Leader

In the digital age, it’s easy to present a persona online that follows a carefully crafted narrative. That story line may be true or have elements of truth. We can be whomever we want online. I know people who appear online to have it all figured out, but offline are a hot mess. The converse it true, too: people online who appear kind and genuine are indeed both.

Being one’s self has become a pursuit of integrity and maintaining authenticity.

Admittedly, I hate the word authentic. It’s become cliche. And like all cliches, they become one due to overuse and misunderstanding. Authenticity, according to author and management psychologist Karissa Thacker, is “key to reaching your external dreams and achieving internal well-being…. [it] is the process of inventing yourself.” So, there’s value in the term, but we need a different descriptor.

A different term for authentic is trustworthy. A trustworthy leader is someone whom you can rely on to be honest and truthful.

Being a trustworthy leader certainly comes with some challenges, speaking honestly in difficult situations, for example. But the benefits outweigh the difficulties.

Improves Your Well-Being/Flourishing

It takes a decent amount of energy to be someone you’re not: the deceit; the energy to maintain a facade and connect make believe dots drains one’s well-being. Thacker says in her book The Art of Authenticity, “The authentic are brave enough to be themselves despite all of the fear within as well as all of the fear in the atmosphere.” When you stand strong in who you are, you build more meaningful relationships. You do work that is strongly aligned with your skills and strengths. These are positive contributors to your sense of well-being.

Strengthens Your Relationships

When we have the support of others, we have a greater shot at being successful. We need the emotional support of others to pursue goals that stretch us. Emotional support is easier to come by when we have strong relationships. Strong relationships are built on respect and belief in the other person. Trustworthiness helps strengthen both of these relationship essentials.

Strengthens Your Leadership

Competent leaders use influence to affect change and motivate people. Amy Cuddy explains that “the best way to gain influence is to combine warmth and strength.” Trustworthiness increases these two factors essential to great leaders.

Sharpens Your Self-Awareness

Today’s leaders need to recognize their limits, strengths, and weaknesses. Thacker explains that balanced processing helps a leader become more self-aware through “cognitive, emotional, and behavioral skill.” It allows you to view yourself, others, and make sense of situations with less personal bias. When we can deepen our sense of self by being more aware, we make room for greater clarity of what we can bring to a team, problem, or even a relationship.

Strengthens Your Resolve in Times of Doubt

With a sharpened sense of self-awareness, trustworthy leaders can more easily navigate the situations that cause doubt. Doubt isn’t completely unavoidable. Authentic leaders can rely on their consistent character to boost their resolve during difficult times.

Broadens Your Mind

Thacker writes that authentic leaders are truth-seekers. The pursuit of the truth comes with a broadened understanding of people and the context that influences them. Seeking the truth deepens your understanding of what is and what isn’t reality.

Increases Your “Appropriateness Transparency”

Being yourself doesn’t’ give you the license to destroy people with the truth: “I’m just being honest!” Whether in your personal life or your professional one, transparency must be used to help someone and the business. It shouldn’t be used to destroy a person’s confidence or diminish their potential.

Aligns Your Behaviors with Your Values

Trustworthy leaders constantly seek insights into their own self-awareness, this includes knowing their personal values. Knowing your values helps you be more consistent in the way you lead. Consistency breeds trust.

Increases Your Comfort in Recognizing Your Weaknesses

Psychologist Todd Kashdan wrote in The Upside of Your Dark Side, “As people become better able to satisfy their desire for comfort, they narrow their range of experiences and fall out of practice navigating life’s hardships.” In essence Kashdan, along with his co-author, Robert Biswas-Diener, highlight the importance of embracing discomfort. It takes a truth-seeking leader to embrace getting comfortable with weaknesses. It’s the only way forward to address and minimize their influence on performance.

Keeps your ego in check. In Ryan Holiday’s upcoming book, Ego is the Enemy, he writes about how to keep success from going to your head. Misdirected ambition, pride, or even believing your own hype can trick you into behaving in ways that alienate others and undermines valuable relationships. As a trustworthy leader, use the dark side of these realities of life to keep your ego in check.

While it takes constant, conscious choices to be trustworthy, the 10 benefits illustrate its usefulness. The workplace today can use more leaders willing to be themselves. What’s more, we can use more leaders who act in ways that develop mutually beneficial outcomes for both the organization and its people.


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